Privacy Policy

Open & honest – that's PredictHQ for you

  • 1. About this Privacy Policy

    This Privacy Policy describes how companies in the PredictHQ group (including PredictHQ Limited, PredictHQ, Inc and their related companies, collectively we or us) use and safeguard personal information when providing services to our clients.

  • 2. What information we collect about you

    We collect personal information about you when you create an account and when you access and use our services. In particular, we will collect:

    • a) your company name;
    • b) your personal name;
    • c) your job title;
    • d) your contact details;
    • e) payment related information;
    • f) information about how our website and services are used (for example, traffic volumes, time spent on pages);
    • g) your IP address and/or other device identifying data; and
    • h) other information required to provide a service you requested.

    You are under no obligation to provide us with any such information. However, if you choose to withhold requested information, we may not be able to provide you with certain services or functionality.

    We may use cookies to collect this information. Cookies are small pieces of information that are stored in a browser-related file on your computer's hard drive when you use our website.

  • 3. What we do with the information we collect

    We will use the personal information we collect to:

    • a) provide our services;
    • b) identify you when you sign-in to your account and verify that your account is not being used by others;
    • c) carry out research and analysis so we can better understand and serve you;
    • d) personalise content, advertisements or links relevant to your geographic area or device-type;
    • e) gather broad anonymous demographic data (such as the number of visitors from a geographic area);
    • f) communicate with you in relation to your account and our services, and the services of companies that we may partner with from time to time;
    • g) enforce compliance with our Terms and/or other agreements that we have in place with you (or organisations you represent);
    • h) verify and carry out financial transactions in relation to payments and subscriptions you make with us, and collect payment from you; and
    • i) co-operate with any government, industry or regulatory authorities.

    You can unsubscribe from any communications from us by following the instructions on any communications sent to you. You can also exercise this right at any time by contacting us using the details at the end of this Privacy Policy.

  • 4. Storage and security of information

    We may share information about you with our related companies and other third parties where necessary for one of the purposes described in section 3 above, or where we're required to by law. Those third parties include:

    • companies and individuals who provide services to us (such as data storage or analytical services) and help develop and deliver our products and services
    • companies with whom we partner to promote a joint offering
    • our professional advisers, such as accountants, lawyers and auditors
    • Government and regulatory bodies and law enforcement agencies
    • other third parties who you've given us permission to share your information with.

    If we choose to sell our business, then your information would typically be one of the business assets transferred to the third party purchaser (so that they can continue to provide services to you, on the same terms). You acknowledge and agree that such transfers may occur, and that any acquirer of us or our assets may continue to use your personal information as set out in this Privacy Policy.

  • 5. Storage and security of information

    You should be aware that information transmitted over the internet is not always secure. We will take all reasonable steps to securely store any personal information collected through the Website. This information will be stored on our behalf by Amazon Web Services, Inc. (AWS), a cloud-based storage service provider. Your information will be stored securely on AWS servers located in the United States, and within Salesforce CRM systems on servers in the United States, but will also be accessible to PredictHQ personnel and agents in other countries. We take steps to ensure that we're confident that, no matter where your information is stored, it will always be kept securely and in accordance with the terms of this Privacy Policy, and that you will always have rights to access and correct it.

    Any information sent through the Website is passed through a secure server using encryption technology. All personal information stored by us is protected through secure passwords, user log-ons and other security procedures.

    You play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used on the Website. Please notify us immediately if there is any unauthorised use of your account by any other internet user or any other breach of security.

  • 6. Retention of your information

    You can stop the collection of your information by deleting your account and by ceasing to use our services. However, we may retain your personal information for as long as is required for any of the purposes described in section 3 above.

    You may access and/or correct your personal information held by us by logging into your account and editing your account details, or by contacting us using the details below.

  • 7. Changes to our Privacy Policy

    We may amend or update this Privacy Policy from time to time, with or without notice to you. You agree to be bound by the Privacy Policy that is in effect at the time you use our services or visit our website. Revised versions will be effective immediately once posted on our website.

  • 8. Contact us

    If you have any questions about this Privacy Policy or our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us in the following ways:

Post: PredictHQ
Level 4, 1 Albert Street
Auckland Central
Auckland 1010
New Zealand

Version dated 22 January 2021